Shipping policy

Our products are fulfilled through a trusted supplier via AutoDS. PetsPoko does not hold physical inventory — your order is shipped directly from our supplier on our behalf.

Processing Time

 Orders are processed within 1-2 business days after payment confirmation.

Shipping Time

 Delivery within the UAE typically takes 3-7 business days.

Shipping Rates

 Free shipping on all orders within the UAE.

Order Tracking

 Once your order ships, tracking information is sent to your email within 24-48 hours.

Customs & Duties

All orders within the UAE are fulfilled locally — no customs fees apply.

Delays

 Occasional delays may occur due to carrier or supplier issues. We will keep y

ou updated.