Contact information

Have a question about your order, a product, or just want to say hi? We're here for you.

Live Chat: Our 24/7 AI-powered chat assistant is available right on this page to instantly guide you with order status, shipping info, and common questions.

Email: support@petspoko.store.

Order Availability: 24/7 — orders are accepted anytime through our website

Email Response Time: Within 24-48 hours

Our live chat can instantly help with order status, shipping info, and common questions — for anything more detailed, feel free to email us and we'll get back to you soon.

Since PetsPoko fulfils orders through a trusted supplier via AutoDS, some requests (such as returns or shipping delays) may take a little extra time to resolve as we coordinate with our supplier on your behalf — but we're always here to help.