Shipping Policy

1. Fulfillment

Our products are sourced from Amazon.ae and fulfilled through AutoDS, our order automation platform. PetsPoko does not hold physical inventory. Your order is shipped directly from Amazon.ae on our behalf.

2. Processing Time

Orders are processed within 1-2 business days after payment confirmation.

3. Shipping Time

Delivery within the UAE typically takes 2-4 business days.

4. Shipping Rates

Free shipping on all orders within the UAE.

5. Order Tracking

Once your order ships, tracking information is sent to your email within 24-48 hours.

6. Customs and Duties

All orders within the UAE are fulfilled locally. No customs fees apply.

7. Delays

Occasional delays may occur due to carrier or supplier issues. We will keep you updated.

8. Contact

For shipping related questions, contact us at support@petspoko.store.