Privacy Policy
PetsPoko operates this store and website to provide you with a curated shopping experience for pet accessories and products. PetsPoko does not hold physical inventory — all products are sourced from Amazon.ae and fulfilled through AutoDS, our order automation platform. Orders are shipped directly from Amazon.ae on our behalf.
Personal Information We Collect or Process
Contact details including your name, address, phone number, and email address. Payment and transaction details — we do not store your payment card information ourselves; this is processed securely by our payment processor and Shopify. Account information including your username, password, and preferences. Transaction information including items you view, add to cart, or purchase. Communications with us including customer support inquiries. Device and usage information including your IP address, browser type, and how you interact with our website, collected via cookies and similar technologies (including advertising and analytics tools such as Meta and Google).
Personal Information Sources
Directly from you when you create an account, place an order, or communicate with us. Automatically through cookies and similar technologies, including advertising and analytics partners. From our service providers including payment processors. From Amazon.ae, our product source, and AutoDS, our order automation platform, which process your name, shipping address, and order details for order fulfilment purposes.
How We Use Your Personal Information
To process and fulfil your orders sourced from Amazon.ae via our AutoDS order automation platform. To send order notifications and manage your account. To provide customer support. For marketing emails and advertising — you may opt out anytime via unsubscribe or by adjusting your cookie/ad preferences. For security and fraud prevention. To comply with legal obligations.
How We Disclose Personal Information
With Shopify to power our store and services. With Amazon.ae and AutoDS to source, fulfil, and ship your order. With payment processors for secure transactions. With advertising and analytics partners (such as Meta and Google) to measure and improve our marketing. With legal authorities when required by law.
Relationship with Shopify
The Services are hosted by Shopify. To learn more about how Shopify uses your data, visit https://www.shopify.com/legal/privacy/consumers
Your Rights
You may have the right to access, correct, or delete your personal information. Contact us at support@petspoko.store to exercise these rights.
Managing Communication Preferences
You may opt out of promotional emails at any time using the unsubscribe option in our emails.
International Transfers
Your information may be transferred to Amazon.ae and AutoDS for product sourcing and order fulfilment purposes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this website.
Contact
Email: support@petspoko.store. We respond within 24-48 hours.