سياسة الخصوصية

PetsPoko operates this store to provide you with a curated shopping experience for pet accessories and products ("Services"). PetsPoko is powered by Shopify and sources and fulfils orders through a single trusted supplier connected through AutoDS. This means PetsPoko does not hold physical inventory — orders are shipped directly by our supplier on our behalf.

Personal Information We Collect

Name, address, phone, email, payment details (processed securely), account credentials, order history, customer support communications, and device/usage information.

How We Use Your Information

To process and fulfil your orders (including through our supplier via AutoDS), send order updates, provide customer support, send marketing communications (opt out anytime), prevent fraud, and comply with legal obligations.

How We Share Your Information

With Shopify to power our store, with our trusted supplier via AutoDS to fulfil and ship your order, with payment processors, and with legal authorities when required by law.

Your Rights

You have the right to access, correct, or delete your personal information. Contact us at support@petspoko.store to exercise these rights.

Data Retention

We retain your information as long as necessary to provide our services and comply with legal obligations.

International Transfers

Your information may be transferred to our supplier via AutoDS for order fulfilment purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

Contact

Email: support@petspoko.store — We respond within 24-48 hours.

 

 

 

PetsPoko operates this store and website to provide you with a curated shopping experience for pet accessories and products (the "Services"). PetsPoko is powered by Shopify and sources and fulfils orders through a single trusted supplier connected through AutoDS. This means PetsPoko does not hold physical inventory — orders are shipped directly by our supplier on our behalf.

Personal Information We Collect or Process: Contact details including your name, address, phone number, and email address. Financial information including payment card information and transaction details processed securely through our payment partners. Account information including your username, password, and preferences. Transaction information including items you view, add to cart, or purchase. Communications with us including customer support inquiries. Device and usage information including your IP address, browser type, and how you interact with our website.

Personal Information Sources: Directly from you when you create an account, place an order, or communicate with us. Automatically through cookies and similar technologies. From our service providers including payment processors. From our supplier who fulfils and ships orders via AutoDS, who processes your name, shipping address, and order details for fulfilment purposes.

How We Use Your Personal Information: To process and fulfil your orders via our supplier through AutoDS. To send order notifications and manage your account. To provide customer support. For marketing emails — you may opt out anytime via unsubscribe. For security and fraud prevention. To comply with legal obligations.

How We Disclose Personal Information: With Shopify to power our store and services. With our trusted supplier via AutoDS to fulfil and ship your order. With payment processors for secure transactions. With legal authorities when required by law.

Relationship with Shopify: The Services are hosted by Shopify. To learn more about how Shopify uses your data, visit https://www.shopify.com/legal/privacy/consumers.

Your Rights: You may have the right to access, correct, or delete your personal information. Contact us at support@petspoko.store to exercise these rights.

Managing Communication Preferences: You may opt out of promotional emails at any time using the unsubscribe option in our emails.

International Transfers: Your information may be transferred to our supplier via AutoDS for order fulfilment purposes.

Changes to This Privacy Policy: We may update this Privacy Policy from time to time. Changes will be posted on this website.

Contact: Email support@petspoko.store — We respond within 24-48 hours.