Shipping policy

Our products are fulfilled through a single trusted supplier via AutoDS, our order fulfillment platform. PetsPoko does not hold physical inventory — this allows us to maintain a curated catalog and consistent quality while your order is shipped directly from our supplier on our behalf.

Processing Time

Orders are processed within 1-3 business days after payment confirmation, automatically forwarded to our supplier through AutoDS.

Shipping Time

Expected delivery time is 7-8 business days, depending on your location and customs processing.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions.

Order Tracking

Once your order ships, tracking information is automatically synced through AutoDS and sent to your email. Please allow 24-48 hours for tracking to update.

Customs & Duties

International orders may be subject to customs fees or import duties, which are the responsibility of the customer and are not included in the order total.

Delays

Since fulfillment depends on our supplier's processing and shipping timelines, delays can occasionally occur due to customs, weather, or carrier issues. We appreciate your patience and will keep you updated.